Privacy Policy

Privacy Policy for Proptech Labs LastUpdated: [2024] Proptech Labs, with our registered office at Level 7 / 485 Bourke St Melbourne, VIC 3000 Australia (hereinafter referred to as "we,""us," or "our"), is committed to protecting the privacy andsecurity of our users and clients' information. This Privacy Policy outlineshow we collect, use, disclose, and safeguard your information through ourwebsite, mobile applications, and other digital platforms (collectivelyreferred to as the "Services").

1. Information Collection We collect information from and aboutyou through:
Direct interactions: Information you provide when registering forour Services, including but not limited to name, email address, phone number,and payment details.
Automated technologies or interactions: As you interact with ourServices, we may automatically collect technical data about your equipment,browsing actions, and patterns.
Third parties or publicly available sources: We may receivepersonal data about you from various third parties, including analyticsproviders, advertising networks, and search information providers.

2. Use of Information We use your information to: Provide,maintain, and improve our Services. Manage your account and your preferences.Communicate with you about our Services, including updates, security alerts,and support messages. Display content that is customised to your interests andpreferences. Conduct research and analysis to address the performance of ourServices.

3. Sharing of Information We may share your information with:Third-party service providers assisting us in providing the Services. Lawenforcement or other government agencies if required by law or to protect ourrights or the rights of others. A buyer or other successor in the event of amerger, divestiture, restructuring, reorganisation, dissolution, or other saleor transfer of some or all of Proptech Labs' assets.


4. Data Security We implement appropriate technical andorganisational measures to ensure a level of security appropriate to the riskof the information we process.

You have the right to: Access the personal information we hold about you.Request correction of your personal information.Request deletion of yourpersonal information.Object to processing of your personal information. Requestthe transfer of your personal information to another party.

5. Your Rights You have the right to: Access the personalinformation we hold about you. Request correction of your personal information.Request deletion of your personal information. Object to processing of yourpersonal information. Request the transfer of your personal information toanother party.

6. Cookies and Tracking Technologies We use cookies and similartracking technologies to track the activity on our Services and hold certaininformation. You can instruct your browser to refuse all cookies or to indicatewhen a cookie is being sent.

7. Changes to the Privacy Policy We may update our Privacy Policyfrom time to time. We will notify you of any changes by posting the new PrivacyPolicy on this page.

8. Contact Us For any questions or comments about this policy, youmay contact us at
In these terms and conditions, “we” “us” and “our” refer to Vendor Compare Pty Ltd ABN 83 616 471 768 trading as Bricks and Agent. These terms and conditions, as amended from time to time, are the terms and conditions for your use of our website and associated online channels (Website) including our mobile application and omni channel options as available for download from time to time through third-party vendors or suppliers (App, omni channel, together with the Website, the ‘Platform’) and your use of our service provider marketplace (Service). For Customers - property managers and property management offices who are registered or invited and then subsequently use our platform. For end users: tenants, owners and consumers who are registered or invited and then subsequently use our Platform. For Service Providers -providers of related services such as property service providers and trades to find opportunities with potential customers by accessing and using the Platform, you acknowledge that you have read, understood and agree to be bound by these terms and conditions for our Platform and Service (Terms).

1. Use of the Platform

1.1 You must use the Platform in accordance with these Terms. By using the Platform you warrant that you are over 18 and legally capable of entering into a binding contract.

1.2 You are solely responsible and liable for all activity and communication on the Platform initiated by yourself or via your registered account login (your Account).

1.3 You must not use the Platform for any unlawful purpose or fraudulent purpose, use the Platform to engage in any offensive conduct or breach of a third party’s intellectual property rights or interfere with the Platform’s operation or security.

1.4 You must keep your Account login details secure and confidential, and notify us immediately of any actual or suspected security breach.

1.5 If you use a workplace email address or facilities for your Account or to access the Platform, then you are solely responsible for ensuring that you comply with and represent and warrant that you comply with your workplace rules.

1.6 You must not attempt to damage the Platform in any way or introduce any virus or harmful code to the Platform.

1.7 As we consider necessary in our discretion, we can temporarily or permanently restrict your access to the Platform, revoke your Account or remove any content that you have submitted to the Platform.

1.8 We agree not to restrict or remove access your access to the Platform or revoke your Account unless: we have given you notice that you are in breach of these Terms and you do not remedy that breach within 14 days after receiving notice; your account remains in arrears for more than 14 days; you are in breach of these Terms and we consider, acting reasonably, that your access must be restricted or removed immediately to protect the integrity of the Platform; in the case of service providers, we have given you notice that you have received an unfavourable rating from users of the Service more than 3 occasions and you do not provide a response addressing the unfavourable ratings to our reasonable satisfaction within 14 days after receiving notice; or we reasonably suspect that you do not hold all necessary licences, permits and authorisations in relation to your business or to permit you to perform your contract with the Customer.

1.9 We may change the Platform and the Service from time to time at ourdiscretion.

2. Use of the Service – for Service Providers

2.1 As a Service Provider, and subject to your compliance with these terms, including payment of any applicable fees, you may use our Service to receive quote requests, work orders and identify opportunities with potential Customers via the Bricks and Agent or hipages platforms.

2.2 Information about Customers is provided “as is” based directly on the information provided to us by the applicable Customer. We are not responsible for the accuracy or completeness of any information provided by any Customer or for their authenticity, insurances or financial viability.

2.3 When you identify a potential Customer through our Service, you acknowledge that you are responsible for any checks that you may wish to make on the bona fides of the Customer, and that any resulting contract is made directly with the Customer. We are not a party to that contract and disclaim any responsibility for the Customer’s compliance, including payment obligations.

2.4 You are responsible for your compliance with your contract with the customer, and indemnify us against any claim in relation to your engagement with the Customer.

2.5 When you post information on the Platform for potential Customers to respond to, you warrant that the information contained in the posting is accurate, not misleading, not defamatory, not offensive, does not infringe any party’s intellectual property rights, is not discriminatory and complies with all applicable laws.

2.6 You are responsible for obtaining and maintaining insurance at appropriate levels to cover any potential liability you may have in relation to your business and your contract with the Customer.

2.7 You are responsible for ensuring that you have all necessary licences, permits and permits you in relation to your business and to permit you to perform your contract with the Customer. You must not use the Service as a Service Provider unless you have all applicable licences required by your industry, in the relevant jurisdiction, such as builders’ licences.

2.8 We may also include a function for you to provide a rating (with or without comments) for Customers. If you use the rating, you warrant that the information you provide is accurate, not misleading, not defamatory, does not infringe third party intellectual property rights, is not discriminatory and complies with all applicable laws.

2.9 We may also include a function for Customers to provide a rating(with or without comments) for you. You acknowledge that we are not responsible for the content of any material submitted by Customers in the rating function or for the rating that you receive, and you accept the risk that the rating or comments may be unfavourable.

2.10 You acknowledge and agree that we can collect GPS data from you and your staff and contractors in order for us to provide the Service. You acknowledge and agree that you have obtained the express consent from any of your staff or contractors to our use of the GPS data for the purpose of us providing the Service. You assign ownership of all GPS data collected to us. To protect the privacy of Customers and your staff and contractors, we agree to use all reasonable endeavours to de-identify all GPS data collected from your staff and contractors other than as reasonably required to provide the Service.

2.11 All customer data received by the requesting customer or the agent of the customer is to be treated as private and confidential. This data may only be used to provide the service as requested by the customer or the agent of the customer and may not be used for any other purpose including but not limited to marketing or re-marketing.

2.12 If you are a trade migrating from Propertysafe (Maintenance Manager), you consent to the disclosure to us and the migration of the information that Propertysafe (Maintenance Manager) holds in relation to you within Propertysafe (Maintenance Manager) (including your business details, service and verification details and trade credits) (“Trade Information”) from the Propertysafe (Maintenance Manager) platform to us. This will enable us to honour your trade credits and continue to allocate trade jobs to you in relation to real estate agencies that have migrated to our Platform.

3. Use of the Service - For End Users

3.1 As a Customer, and subject to your compliance with these Terms, you may useour Service to identify Service Providers for your property relatedtransactions.

3.2 If you submit information on the Platform for Service Providers to review,you warrant that the information is accurate, not misleading, not defamatory,not offensive, does not infringe third party intellectual property rights, isnot discriminatory and complies with all applicable laws.

3.3 You must not use the Service to conduct a property-related activity unlessyou are the legally registered owner of the relevant property or have theauthority to do so on behalf of the owner, or create a request for an item thatis unrelated to the owner of the property.

3.4 Information in Service Provider postings is provided “as is” based directlyon the information provided to us by the applicable Service Provider. We do notcheck and are not responsible for the accuracy or completeness of anyinformation provided by a Service Provider or for their authenticity,experience, skills, licences, financial viability, insurances orqualifications.

3.5 When you reach an agreement with your selected Service Provider, youacknowledge that any resulting contract is made directly with the ServiceProvider. We are not a party to that contract and disclaim any responsibilityfor the Service Provider’s performance of the contract.

3.6 We may also include a function for you to provide a rating (with or withoutcomments) for the Service Providers you have used. If you use the rating, youwarrant that the information you provide is accurate, not misleading, notdefamatory, does not infringe third-party intellectual property rights, is notdiscriminatory and complies with all applicable laws.

3.7 We may also include a function for Service Providers to provide arating(with or without comments) for you. You acknowledge that we are not responsiblefor the content of any material submitted by Service Providers in the ratingfunction or for the rating that you receive, and you accept the risk that therating or comments may be unfavourable.

4. Use of the Service - For Customers

4.1 As a Customer, and subject to your compliance with these Terms, includingpayment of any applicable fees, you may use our Service to provide work orders,quotations and identify Service Providers for your property relatedtransactions.

4.2 You acknowledge that there will be a minimum monthly spend by youirrespective of the plan or service offering provided. You acknowledge thatthere is a minimum contracted time commitment to the platform. If you leaveprior to this time, early termination fees may be applicable.

4.3 If you submit information on the Platform for Service Providers to review,you warrant that the information is accurate, not misleading, not defamatory,not offensive, does not infringe third-party intellectual propertyrights, isnot discriminatory and complies with all applicable laws.

4.4 You must not use the Service to conduct a property-related activity unlessyou are the legally registered owner of the relevant property, you are aproperty manager or property management office holding a written contract toact on behalf of the owner, or duly authorised as a trustee or attorney orunder another authorisation that is valid in the jurisdiction where theproperty is located.

4.5 You must use the platform for all maintenance and maintenance-relatedactivities.

4.6 In the event any commissions or fees are payable to you, you will supply atax invoice for these payments at a predefined period. You further acknowledgethat you have the ability and authority to receive commission or fee payments,where applicable. If there are any overpayments, these will be subject torepayment.

4.7 You must not use the Service to obtain services in relation to a propertyunless you are legally entitled to do so, for example as the legally registeredowner, the property or managing agent of the property, the tenant with theowner’s or agent’s authority, or as a trustee or attorney in relation to theproperty. If you are not the legally registered owner, you must disclose thisto the Service Provider, along with the nature of your authorisation.

4.8 Information in Service Provider postings is provided “as is” based directlyon the information provided to us by the applicable Service Provider. We do notcheck and are not responsible for the accuracy or completeness of anyinformation provided by a Service Provider or for their authenticity,experience, skills, licences, financial viability, insurances or qualifications

Service Provider

4.9 When you reach an agreement with your selected Service Provider, youacknowledge that any resulting contract is made directly with the ServiceProvider. We are not a party to that contract and disclaim any responsibilityfor the Service Provider’s performance of the contract.

4.10 We may also include a function for you to provide a rating (with orwithout comments) for Service Providers you have used. If you use the rating,you warrant that the information you provide is accurate, not misleading, notdefamatory, does not infringe third party intellectual property rights, is notdiscriminatory and complies with all applicable laws.

4.11 We may also include a function for Service Providers to provide a rating(with or without comments) for you. You acknowledge that we are not responsiblefor the content of any material submitted by Service Providers in the ratingfunction or for the rating that you receive, and you accept the risk that therating or comments may be unfavourable.

4.12 Service providers may be subject to platform fees when completing workorders generated from your agency.

4.13 You must notify us in writing 90 days prior to the expiry of the term ifyou wish to cancel your agreement. If this notice is not provided prior to thistime, then the agreement term will be automatically renewed for the sameduration as originally entered into.

4.14 If you are an agency migrating from Propertysafe (Maintenance Manager),you consent to the migration of your properties under management and theirassociated data from the Maintenance Manager platform to our platform. We willnotify Propertysafe (Maintenance Manager) of your consent to enable themigration of your data to us.

5. Information on the Platform and Uploaded content

5.1 The Platform may contain links to or advertisements from other third partywebsites. It is for you to decide whether these other websites should be reliedon and you access third parties’ websites at your own risk.

5.2 The placement of such advertisements does not constitute a commendation orendorsement by us of the advertisers’ products or services and we do notendorse the content of these advertisements or websites nor provide anywarranties regarding the accuracy of their content.

5.3 We may (but are not obliged) to vary, edit or remove information on,including content uploaded to, the Platform at any time for any reason,including where we suspect the information may breach these Terms.

6. Fees& Payments

6.1 As a Customer or Service Provider, when you register for our Service, youwill complete your application for use of the Platform through our paymentsystem. It is your responsibility to provide accurate payment information andwe will not accept responsibility for issues arising from your provision ofincorrect details, such as incorrect delivery or incorrect payment information.

6.2 By completing your application you agree to pay the fees as stated on youragreement or provided to you prior to signing up.

6.3 You authorise us or our billing agent to process the payment for any andall fees due.

6.4 We will notify you in writing to your registered email address if there isa change to the Fee payable by you. Any such Fee change will take effect fromthe date as notified in the correspondence. Any overpayments will be creditedor refunded to your account.

6.5 On cancellation or termination of your plan or restriction on your use ofthe Platform for any reason you will not be entitled to any refund of Fees paidto us. You may be required to pay an early termination fee if youcancel priorto the end of the term of the agreement.

6.6 You will be responsible to pay any minimum fee or charge in line with youragreement.

6.7 If we incur an expense or loss in connection with your provision ofincorrect payment information, you indemnify us for and we may seekreimbursement for that expense or loss.

6.8 We use Stripe and other payment methods set out on the Platform from timeto time to process your payments. Where Stripe is used, no credit card detailsare processed or stored by us. If you provide credit card details to us, wewill handle them in accordance with our Privacy Policy

6.9 If we are unable to successfully process a payment, then we may either giveyou an opportunity to update your payment details or notify you of theunsuccessful payment and cancel or restrict your access to the platform.

6.10 Our prices are in the currency where your agency or business is located.

6.11 Costs of Recovery - The debtor/s shall pay for all costs actually incurredby Vendor Compare Pty Ltd in the recovery of any monies owed underthisAgreement. You agree to be liable for and indemnify Vendor Compare Pty Ltd.These costs include recovery agent costs, repossession costs, location searchcosts, process server costs and solicitor costs on a solicitor/client basis,debt collection commission and legal fees on an indemnity basis.

7. GST(Australia and New Zealand only)

7.1 Words and expressions that are not defined in these Terms but which have adefined meaning in the GST Law in the respective jurisdiction have the samemeaning as in the GST Law in the respective jurisdiction; GST means GST withinthe meaning of the GST Law and includes penalties and interest; and GST Law hasthe meaning given to that term inthe;·        Australia - A New TaxSystem(Goods and Services Tax) Act 1999(Cth)·        New Zealand– Goods andServices Tax Act 1985

7.2 Except as otherwise provided in these Terms, all consideration payableunder these Terms in relation to any supply is exclusive of GST.

7.3 If GST is payable in respect of any supply made by a supplier under theseTerms (GST Amount), the recipient must pay to the supplier an amount equal tothe GST payable on the supply. Subject to clause 6.4, the recipient must paythe GST Amount at the same time and in the same manner as the consideration forthe supply is to be provided under these Terms in full and without deduction,set off, withholding or counterclaim (unless otherwise provided in theseTerms).

7.4 The supplier or its agent must provide a tax invoice to the recipientbefore the supplier will be entitled to payment of the GST Amount under clause6.3.

7.5 If these Terms require a party to pay, reimburse or contribute to anyexpense, loss or outgoing suffered or incurred by another party, the amountwhich the first party must pay, reimburse or contribute is the sum of (a) theamount of the payment, reimbursement or contribution, less any input tax creditin respect of the payment, reimbursement or contribution to which the otherparty is entitled; and(b) if the payment, reimbursement or contribution issubject to GST, an amount equal to that GST.6.6 If an adjustment event occursin relation to a taxable supply under these Terms:(a) the supplier must issuean adjustment note to the recipient within 7 days after becoming aware of theadjustment; and(b) any payment necessary to give effect to that adjustment mustbe made within 7 days after the date of receipt of the adjustment note.

8. Disputes

8.1 We make no representation and do not accept any responsibility for anyquality issues, non-performance, inadequate performance or other issues inrelation to a Service Provider’s performance of an engagement. Customers mustraise any such issues with the Service Provider and seek any refund, resupplyor other compensation directly from the Service Provider under the contractwith the Service Provider.

8.2 In the case of any dispute or difference arising in relation to these Terms(Dispute), the Dispute will first be discussed between you and us. If we cannotjointly resolve the Dispute within 10 business days, the Dispute will bereferred, at the request of either party, for mediation in accordance with therules and procedures of the Australian Disputes Centre (ADC), by a mediatorappointed by the ADC.

8.3 Each party must continue to perform its obligations during the period ofany Dispute, except to the extent prevented by the nature of the Dispute.

8.4 Each party must bear its own costs of the mediation.

8.5 A party must not commence any proceedings, other than an application forurgent interlocutory relief, until it has complied with the provisions of thisclause

9. Privacy and personal information

9.1 Personal information that you provide to us is treated in accordance withour Privacy Policy.

9.2 You acknowledge that information, data and content you provide may containpersonal information or other identifiable characteristics and thatinformation, data and content may be disclosed to other users of the Service aspart of the Service.

10. Liability

10.1 You indemnify us and our personnel from and against all losses and claimsresulting from your breach of these Terms, any applicable law or any thirdparty intellectual property rights or your fraud, negligence ormisrepresentation.

10.2 To the extent permitted by law and except as set out in these Terms, weexclude liability for any claims, losses, damage, cost or expense incurred byyou in connection to your use of this Platform or the Service. We do notwarrant that the Platform will be uninterrupted, error-free or free fromviruses or harmful code.

10.3 To the extent permitted by law we exclude all representations andwarranties, expressed or implied but not limited to those relating to fitnessfor a particular purpose. You acknowledge that the Platform is provided"as is" and that we do not make any warranty or representation as tothe suitability of the Platform or Service for any purpose.

10.4 To the extent permitted by law, we will not be liable to you for indirectand consequential loss arising from or connected to this agreement in contract,negligence or otherwise unless that loss arises as a result of our ownnegligence or wilful misconduct.

10.5 Our liability to you for loss or damage of any kind arising out of hisagreement or in connection with the relationship established by it is reducedto the extent (if any) that you cause or contribute to the loss or damage. Thisreduction applies whether our liability is in contract, negligence orotherwise.

10.6 Our Service comes with guarantees that cannot be excluded under theAustralian Consumer Law. You have rights under the Australian Consumer Law formajor and minor failures. In addition to other entitlements, for a majorfailure, you may be entitled to a refund or compensation for the reduced valueof the service. For a minor failure, we may choose to provide you with a refundor re-supply the Service.

10.7 To obtain compensation, you will need to provide documentary evidence ofthe loss or damage suffered, and documentary evidence that such loss or damagewas a reasonably foreseeable consequence of our failure to comply with aconsumer guarantee under the Australian Consumer Law.

11. Intellectual property

11.1 The contents of the Platform are the intellectual property of us and ourlicensors, and you must not copy or reproduce them.

11.2 Any third party trademarks included in the Platform are subject to therights of the third party and remain the intellectual property of the thirdparty.

11.3 When you provide any information, data or content to the Platform, such asa profile or posting or you make available information, data or content to theService, you grant us an irrevocable, perpetual, non-exclusive, royalty-free,worldwide licence to use, copy, adapt and sub-license that content for anypurpose and you provide all necessary consents in relation to moral rights toenable us to do so. You warrant that you have the right toprovide this licenceand consent in relation to all such content.

12. General

12.1 These Terms will be governed by and construed in accordance with the lawsin New South Wales, Australia. By using our Platform and accepting these Terms you agree to submit to the exclusive jurisdiction of the courts having jurisdiction in that state and courts of appeal from them.

12.2 If any provision of this agreement is found to be illegal or unenforceable pursuant to any statute or rule of law or for any other reason, that provision is deemed to be omitted without affecting the remaining provisions, which will continue in full force and effect.

12.3 These Terms may be updated from time to time. In the event that we update Terms, these will become the new Terms and we will notify registered users either by sending an email to your registered email address orby posting a message on the Platform which is accessible only by you. The amended Terms will take effect from the time the email is sent or the message is posted.

Bricks +Agent Privacy Policy with markups for NZ Privacy inclusion 23 May 2024

At Vendor Compare Pty Ltd, ABN 83 616 471 768, trading as Bricks and Agent(“B + A”), we respect your privacy and are committed to protecting your personal information. This privacy policy outlines important information for your use of our Platform and Service(as defined in our Terms), collection, use disclosure, protection of your personal information and our commitment to your privacy. B + A will comply with applicable privacy laws, including Australia Act 1988 and New Zealand’s Privacy Act 2020, and any additional and applicable privacy codes and laws when dealing with your personal information.

By accessing and using our Platform, you acknowledge that you have read and understood this privacy policy and any other privacy policy that B + A may issue from time to time. If you have any questions about this privacy policy, please contact us at: Vendor Compare Pty Limited Level 7 / 485 Bourke St Melbourne, VIC 3000 Australia  support@bricksandagent.com

Personal Information

1.1 Personal information is information or an opinion about an identified individual, or a reasonably identifiable individual, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

Collection of Personal Information

2.1 We collect personal information for the purpose of conducting our business as a real estate agent and allied service provider marketplace, including where you have provided information to us by: registering or subscribing to ourPlatform for customers, placing an order through us for agents and otherservice providers, providing your information to us, including by providing GPSdata providing your account details and contacting us.

2.2 The personal information that we collect may include: your name, date ofbirth (for identification purposes) and contact details including phone number,email address, residential address or mailing address; your payment details,for customers, or your account details for receipt of payments, for agents orservice providers; and any other personal information collected in the courseof completing a transaction.

2.3 We also collect information about the way our customers use our service.This includes information about: service usage, responses to offers orpromotions made by us or our affiliates, inquiries and complaints.

2.4 If, in any case, you provide personal information of third parties to us,you must inform the third party about our privacy policy and your provision oftheir personal information to us. This may include, for agents and serviceproviders, where you provide information about employees or the individualcontact on a business account.

2.5 Our Platform may contain links to third-party websites that send andreceive personal information about you while complying with applicable laws.They may have their own privacy policies and we are not responsible for theirtreatment of your personal information.

2.6 Location data may be collected and used in accordance with this privacypolicy from The B+A Property Manager, B+A Trade, B+A Tenant and B+A Ownermobile applications.

Use of Personal Information

3.1 We collect, hold and use your personal information to sell and promote ourgoods and services to you, to improve the range of our offerings, maintain anddevelop our business systems and to assist in responding to your feedback orenquiries. We also collect, hold and use your personal information to manageand administer the products and services we provide.

3.2 We disclose personal information we collect for purposes that areincidental to the sale and promotion of our goods and services to you. Forexample, we may disclose your personal information to service providers whoassist us in our day-to-day business operations.

3.3 We may collect, hold, use and disclose your personal information for otherpurposes that are within reasonable expectations or permitted or required bylaw.

3.4 We may disclose your personal information to subsidiaries of Vendor ComparePty Limited, those of which are governed by this privacy policy and respectiveterms and conditions. From time to time our Platform may generate automatedemails to users, or users may message each other through the Platform. Messagessent by or through the Platform are treated as part of the Platform for thepurposes of this Privacy Policy and our Terms. You may at any time opt out ofreceiving marketing material by contacting us or by following the unsubscribeinstructions on any marketing communication you receive from us. You acceptthat on receipt of your instructions to opt out of receiving marketingmaterial, removal from any marketing distribution lists may take severalbusiness days following the date of your request.

3.5 Your personal information may be provided to third parties that provideservices to us, including companies providing services relating to ourplatform, delivery of email to you, payment gateway, logistics and technologysupport, wholesale suppliers, information storage suppliers, and technicianswho assist us with resolving faults. This may require providing yourinformation to third parties located, and including the storage of yourinformation, outside Australia and New Zealand. Where it is known or assumedthat the use of some third-party providers are located outside of Australia andNew Zealand, reasonable steps are taken to search and select those providersincluding an evaluation of their security, privacy and confidentialityprocedures and performance to ensure the protection of your personalinformation reflective to those procedures and practices detailed in theAustralian Privacy Act 1988 and the New Zealand Privacy Act 2020.

3.6 When no longer required by us, unless required by law to retain it,reasonable steps will be taken by us to destroy or de-identify your personalinformation in a secure manner.

3.7 If you do not provide your personal information to us, we may be unable toprovide our Service to you, or to deal with you if you are or represent aservice provider or other business.

3.8 We will take all reasonable steps to protect your personal information, andyou will be able to access the part of your personal information that is heldon the Platform at any time (subject to service outages)to keep it updated.

3.9 Although we try to create a secure environment by limiting access to thePlatform and our systems to legitimate users, we cannot guarantee thatunauthorised parties will not gain access. To the extent permitted by law, weexclude any liability arising from any unauthorised access to your personalinformation.

Accessing your Personal Information

4.1 You have a right to access and/or correct your personal information,subject to exceptions allowed by applicable jurisdictional law and in line withthe Australian and New Zealand Privacy Principles. If you would like to do so,you may do so in writing by contacting us at:support@bricksandagent.com Wereserve the right to charge a reasonable fee for searching for, and providingaccess to, your information on a per-request basis, this is expected to be inextraordinary situations only. We may require reasonable proof of youridentity, which may require the disclosure of your personal information, as asecurity measure before providing access to, or correcting, information. Youcan find more information about your rights by contacting: Australia - Officeof the Australian Information Commissioner New Zealand– Office of the PrivacyCommissioner

Cookies and Data

5.1 In order to improve your experience on our Platform and for the purposes ofmarketing and remarketing our services on other websites you may visit, we mayuse cookies or similar functionality. Third-party vendors, including Google,show our marketing material on websites across the Internet, and use cookies toserve ads to you based on your past visits to our Platform. You can opt out ofGoogle's use of cookies by visiting Google's Ads Settings. Alternatively, youcan opt out of a third-party vendor's use of cookies by visiting the NetworkAdvertising Initiative opt-out page. You may disable the use of cookies viayour internet browser’s settings, but this may remove some functionality withinour Platform.

5.2 Our Platform uses Google Analytics, a website service that enables thetracking of user analytics including but not limited to browser information,operating system information, pages viewed while browsing the Platform, websitesession times and referring website addresses, and enables us to helpunderstand website traffic and usage. Information about you regarding your webusage behaviour is held by Google and is subject to its privacy policy whichcan be viewed here: https://policies.google.com/privacy.Information aboutprivacy issues relating to Google Analytics can be found here: https://policies.google.com/privacy

‍5.3 We may also use the Google Ads service to enable remarketingservices,and Google UserID, demographic and interest reports. Information about youregarding your web usage behaviour is held by Google. Information from Google’sUser ID service may be connected to other data that we hold about you.

5.4 Our Platform may also use Facebook pixels for conversion tracking and custom audiences, in accordance with Facebook’s terms which can be viewedat https://www.facebook.com/policy.phpChangesto this Privacy Policy6.1 To keep this information current and accurate, we reserve the right to make amendments to this privacy policy at any time. Changes to the privacy policy will be notified by the publication of an updated version on the Website. Your continued access to the Platform following an update to the privacy policy represents your consent to these changes.

Contact Details

If you have any enquiries about this privacy policy, contact us at privacy Officer – support@bricksandagent.com In this privacy policy, “we”, “us” or “our” means Vendor Compare Pty Ltd ABN 83616 471 768 trading as Bricks and Agent.   
At Vendor Compare Pty Ltd ABN 83 616 471 768 trading asInvoice Automate, we are committed to protecting your personal information.This privacy policy outlines important information for your use of our Platformand Service (as defined in our Terms). By accessing and using our Platform, youacknowledge that you have read and understood this privacy policy. If you haveany concerns about this privacy policy, you should not access or use thiswebsite or app (as applicable) or our service.

Personal information

1.1 Personal information is information or an opinion aboutan identified individual, or an individual who is reasonably identifiable,whether the information or opinion is true or not, and whether the informationor opinion is recorded in a material form or not.Collection of personal information

2.1 We collect personal information for the purpose ofconducting our business as a real estate agent and allied service providermarketplace, including where you have provided information to us by:registering or subscribing to our Platform for customers, placing an orderthrough us, providing your information to us or, providing your account detailsand contacting us.

2.2 The personal information that we collect may include:your name, date of birth (for identification purposes) and contact detailsincluding phone number, email address, residential address or mailing address;your payment details, for customers, or your account details for receipt ofpayments and any other personal information collected in the course ofcompleting a transaction.

2.3 We also collect information about the way our customersuse our service. This includes information about: service usage, responses tooffers or promotions made by us or our affiliates , inquiries and complaints.

2.4 If, in any case, you provide personal information ofthird parties to us, you must inform the third party about our privacy policyand your provision of their personal information to us. This may include, foragents and service providers, where you provide information about employees orthe individual contact on a business account.

2.5 Our Platform may contain links to third party websites.They may have their own privacy policies and we are not responsible for theirtreatment of your personal information.

2.6 Location data may be collected and used in accordancewith this privacy policy from the platform or associated apps.

Use of personal information

3.1 We collect, hold and use your personal information tosell and promote our goods and services to you, to improve the range of ourofferings, maintain and develop our business systems and to assist inresponding to your feedback or enquiries. We also collect, hold and use yourpersonal information to manage and administer the products and services weprovide.

3.2 We disclose personal information we collect for purposeswhich are incidental to the sale and promotion of our goods and services toyou. For example, we may disclose your personal information to serviceproviders who assist us in our day-to-day business operations.

3.3 We may collect, hold, use and disclose your personalinformation for other purposes which are within reasonable expectations orpermitted or required by law.

3.4 From time to time our Platform may generate automatedemails to users, or users may message each other through the Platform. Messagessent by or through the Platform are treated as part of the Platform for thepurposes of this Privacy Policy and our Terms. You may at any time opt-out ofreceiving marketing material by contacting us or by following the unsubscribeinstructions on any marketing communication you receive from us. You acceptthat on receipt of your instructions to opt-out of receiving marketingmaterial, removal from any marketing distribution lists may take severalbusiness days following the date of your request.

3.5 Your personal information may be provided to thirdparties that provide services to us, including companies providing servicesrelating to our Platform, delivery of email to you, payment gateway, logisticsand technology support, wholesale suppliers, information storage suppliers, andtechnicians who assist us with resolving faults. This may require providingyour information to third parties located, and storing your information,outside Australia.

3.6 When no longer required by us, unless required by law toretain it, reasonable steps will be taken by us to destroy or de-identify yourpersonal information in a secure manner.

3.7 If you do not provide your personal information to us,we may be unable to provide our Service to you, or to deal with you if you areor represent a service provider or other business.

3.8 We will take all reasonable steps to protect yourpersonal information, and you will be able to access the part of your personalinformation that is held on the Platform at any time (subject to serviceoutages) to keep it updated.

3.9 Although we try to create a secure environment bylimiting access to the Platform and our systems to legitimate users, we cannotguarantee that unauthorised parties will not gain access. To the extentpermitted by law, we exclude any liability arising from any unauthorised accessto your personal information.

Accessing your personal information

4.1 You have a right to access and/or correct your personalinformation, subject to exceptions allowed by law. If you would like to do so,you may do so in writing by contacting us at support@bricksandagent.com. Wereserve the right to charge a reasonable fee for searching for, and providingaccess to, your information on a per-request basis. We may require reasonableproof of your identity before providing access to, or correcting, information.

Cookies and data

5.1 In order to improve your experience on our Platform andfor the purposes of marketing and remarketing our services on other websitesyou may visit, we may use cookies or similar functionality. Third partyvendors, including Google, show our marketing material on websites across theInternet, and use cookies to serve ads to you based on your past visits to ourPlatform. You can opt out of Google's use of cookies by visiting Google's AdsSettings. Alternatively, you can opt out of a third-party vendor's use ofcookies by visiting the Network Advertising Initiative opt out page. You maydisable the use of cookies via your internet browser’s settings, but this mayremove some functionality within our Platform.

5.2 Our Platform uses Google Analytics, a website servicethat enables the tracking of user analytics including but not limited tobrowser information, operating system information, pages viewed while browsingthe Platform, website session times and referring website addresses, andenables us to help understand website traffic and usage. Information about youregarding your web usage behaviour is held by Google and is subject to itsprivacy policy which can be viewed here: https://policies.google.com/privacy.Information about privacy issues relating to Google Analytics can be foundhere: https://policies.google.com/privacy

5.3 We may also use the Google Ads service to enableremarketing services, and Google UserID, demographic and interest reports.Information about you regarding your web usage behaviour is held by Google.Information from Google’s UserID service may be connected to other data that wehold about you.

5.4 Our Platform may also use Facebook pixels for conversiontracking and custom audiences, in accordance with Facebook’s terms which can beviewed here https://www.facebook.com/policy.php

Changes to this privacy policy

6.1 To keep this information current and accurate, wereserve the right to make amendments to this privacy policy at any time.Changes to the privacy policy will be notified by the publication of an updatedversion on the Website. Your continued access to the Platform following anupdate to the privacy policy represents your consent to these changes.

Contact details

7.1 If you have any enquiries about this privacy policy,contact us at Privacy Officer – support@bricksandagent.com

7.2 In this privacy policy, “we”, “us” or “our” means VendorCompare Pty Ltd ABN 83 616 471 768 trading as Invoice Automate. 
“Inspection Manager”, “we”, “our” and “us” refer to Acutech Group Pty Ltd (ACN 143012266) trading as Inspection Manager, and “Services” to materials and services delivered on or through the website and app located at the domain name www.inspectionmanager.com (“Site”).This Privacy Policy should be read carefully by users of the Site (“you”) prior to accessing or using the information and services available through the Site. By providing us with your personal and sensitive information for the provision of our Services to you, you agree to our collection, use and disclosure of your personal information and sensitive information, as described in this Privacy Policy.

OUR COMMITMENT TO YOUR PRIVACY

Inspection Manager provides a technology platform which enables the collation and collection of relevant data to assist with providing inspection reports. A full list of the application and its features can be found on https://inspectionmanager.com/features/

Inspection Manager takes your privacy seriously, and strictly adheres to the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (“Privacy Principles”) and other laws relating to privacy, and the collection, use and disclosure of personal information and sensitive information. We will only collect personal information and sensitive information that is necessary for us to provide you with the Services.

This Privacy Policy outlines our practices relating to the collection, use, disclosure and storage of your personal information and sensitive information. Unless you give us explicit consent otherwise, we will act in accordance with this Privacy Policy with regard to our collection and use of your personal information and sensitive information.

THE INFORMATION WE COLLECT

We will only collect personal information and sensitive information that is reasonably necessary for us to provide you with, ordirectly related to, the Service and the goods that you request from us.

We collect personal information and sensitive informationfrom you when you interact with us.

The personal information and sensitive information which Inspection Manager collects may include, without limitation, your name, images, postal address, email address, telephone number, your work address, work telephone number, property listing details, employer details, agency details, sales history, credit card details, direct debit details, payment details, IP address the details of any Service, or any other information necessary to provide the Service requested.

Inspection Manager will collect personal information and sensitive information only by lawful and fair means and not in an unreasonably intrusive way.  Inspection Manager may collect the personal information and sensitive information directly from you, from third parties with whom you interact and authorise to provide us with such information (“ServiceProviders”) or alternatively through publicly available information.Where an agent provides us with information about their customers fortestimonial purposes, we will only use that information in the way authorisedby the agent.

When you access our website at www.inspectionmanager.com via abrowser or application, our servers automatically record certain information.These server logs may include information such as your web request, GPS locations, session ID”s of your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request andone or more cookies that may uniquely identify your browser or your account.

Additionally, when you access Inspection Manager through themobile application device such information as previously stated may be retainedand used by Inspection Manager to enable us to provide you with a service.

HOW WE USE YOUR INFORMATION

We will only use your personal, sensitive and protected information for the provision of our Services to you or in the ways set out within this privacy policy, and for any other purpose which we state at the time of the collection permitted by law and/or as required to provide the Services you request.

We may also use the personal, sensitive or protected information you provide to directly market to you. If we market to the public (such as through an advertising campaign), we will only use aggregated information on a purely anonymous basis with your personal, sensitive or protected information removed. You can opt out of marketing activities at any time by clicking the unsubscribe button.

We may also collect information about you and how you interact with our website, by using or storing “cookies” on your computer. You can delete cookies from your computer at any time via your internet browser. However, doing so may limit your use of some website features.

CONTENT

Please remember that any information that you post in our public forums and any social media interfaces is public information and will not be treated as confidential. Such information can be collected and used by others. Please be careful and responsible when you are online.

Inspection Manager reserves its rights to remove offensive, slanderous, defamatory material at our absolute discretion at any time. Use of Inspection Manager is subject to our terms and conditions which are available at https://inspectionmanager.com/terms/

EXTERNAL LINKS

Our Site may contain links to websites operated by third parties (i.e. hyperlinks). Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. We encourage you to read and review the privacy policy of those websites before interacting with them.

SHARING YOUR INFORMATION

We will only disclose your personal information, sensitiveinformation and protected information in the following circumstances:

  • When we have your consent.
  • To third parties and Service Providers where necessary for us to provide our Service to you, or where you have expressly asked us to do so for the purposes of them or us providing further Services.
  • Banks, payment processors or other payment service providers.
  • To our related bodies corporate, and their respective directors, officers, agents, and employees for the purpose of processing personal, sensitive or protected information on our behalf.
  • We may from time to time engage external service providers to help us deliver our services to you.
  • These external service providers may be located in Australia and/or overseas. In these instances, we may disclose your personal, sensitive, or protected information to these third parties in order to help deliver Services to you.
  • To a third-party data storage provider as part of the storage of your personal, sensitive or protected information on the Site. Information will be kept on servers located within Australia however, back-ups may be stored on servers that are located outside of Australia.
  • To comply with any law enforcement agency, judicial proceeding, court order, or legal process in any jurisdiction that is investigating any breach or     suspected breach of any law in any jurisdiction regarding your identity or other personal, sensitive or protected information provided by you to us.
  • To comply with any law enforcement agency, judicial proceeding, court order, or legal process in any jurisdiction that is investigating any breach or suspected breach of any law in any jurisdiction regarding your identity or other personal, sensitive or protected information provided by you to us.
  • If a third party threatens to institute legal proceedings or otherwise makes a legal claim against Inspection Manager, which arises directly or indirectly due to a breach of Inspection Managers terms of use by you, and if the third party requires Inspection Manager to release your personal information on the basis that they may bring a legal claim against you then Inspection Manager reserves its right to comply with this request.
  • Where disclosure is reasonably necessary to protect Inspection Manager’s rights or intellectual property or to protect the safety of Inspection Manager’s employees or the public as required or permitted by law.
  • Where we consider disclosure is necessary for the protection and wellbeing of a person.
  • Where we are otherwise permitted by law to disclose your personal, sensitive or protected information.

If you opt in to receive marketing email communications from us, these will be sent to you directly by us. We will only send communications to people who have opted to receive them. You can unsubscribe from receiving these communications at any time.

In the event Inspection Manager goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information may be among the assets transferred. We will ensure the confidentiality of any personal, sensitive and protected information disclosed in this context.

HOW YOU MAY ACCESS YOUR INFORMATION

Copies of other personal, sensitive and protected information which we hold may be reasonably requested by contacting us via email at info@inspectionmanager.com. We may charge you a reasonable fee for complying with any such request.

We may refuse, in our sole discretion, to provide you access to your personal, sensitive or protected information which we hold, where such refusal is permitted by the Privacy Act 1988 (Cth), the Privacy Principles or any other law or right.

If you no longer wish to receive email communications from us, you can unsubscribe at any time by using the link on the emails we send you, or informing us via unsubscribe@inspectionmanager.com  and we will do it for you.

HOW WE PROTECT YOUR INFORMATION

We will act to protect your personal, sensitive and protected information in accordance with the Privacy Principles. We are committed to keeping the personal, sensitive and protected information you provide to us secure. We take all reasonable precautions to protect the personal, sensitive and protected information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

While we take all due care in ensuring the privacy and security of your personal, sensitive and protected information, the possibility exists that this information could be unlawfully intercepted while in transit over the internet or while stored on our systems or on our website. We disclaim all liability to you to the greatest extent pursuant to law should this occur.

We will take reasonable steps to destroy or permanently de-identify personal, sensitive and protected information if it is no longer needed for the purpose for which the information was disclosed.

QUALITY & CORRECTION OF PERSONAL, SENSITIVE AND PROTECTED INFORMATION

It is your responsibility to contact us from time to time to inform us of any changes to your personal, sensitive and protected information to ensure that it is up to date, relevant and of an appropriate quality to enable us to provide our goods and services to you

Inspection Manager will take reasonable steps to correct your personal, sensitive and protected information if you inform us that your personal, sensitive and protected information is inaccurate, out of date, incomplete, irrelevant or misleading, including making any appropriate deletions or additions to your personal, sensitive and protected information.

If you cease to use our Services, Inspection Manager may retain your personal, sensitive and protected information to comply with its record keeping obligations under law.

CONTACTING US

If you have any queries in relation to this Privacy Policy, or if you would like to request access to your personal, sensitive and protected information or have a complaint about a breach of privacy, then please contact us at info@inspectionmanager.com.

Your queries, requests and/or complaints will be dealt with as soon as possible by our privacy officer (but no later than 14 business days). Alternatively, any person may make a complaint to the Privacy Commissioner.

The Office of the New South Wales Privacy Commissioner may be contacted on: Tel: 1800 472 679.

E-mail:
ipcinfo@ipc.nsw.gov.au

Postal Address:
GPO Box 7011, Sydney NSW 2001

CHANGES TO THIS PRIVACY POLICY

We will update this Privacy Policy from time to time as required. We will also keep prior versions of this Privacy Policy archived. You should periodically visit this page to review the current Privacy Policy.

For more information about privacy issues in Australian and protecting your privacy, visit the Federal Privacy Commissioner’s website.
At Vendor Compare Pty Ltd ABN 83 616 471 768 trading as KeyAutomate, we are committed to protecting your personal information. Thisprivacy policy outlines important information for your use of our Platform andService (as defined in our Terms). By accessing and using our Platform, youacknowledge that you have read and understood this privacy policy. If you haveany concerns about this privacy policy, you should not access or use thiswebsite or app (as applicable) or our service.

Personal information

1.1 Personal information is information or an opinion aboutan identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the informationor opinion is recorded in a material form or not.

Collection of personal information

2.1 We collect personal information for the purpose ofconducting our business as a real estate agent and allied service providermarketplace, including where you have provided information to us by:registering or subscribing to our Platform for customers, placing an orderthrough us, providing your information to us or, providing your account detailsand contacting us.

2.2 The personal information that we collect may include:your name, date of birth (for identification purposes) and contact detailsincluding phone number, email address, residential address or mailing address; your payment details, for customers, or your account details for receipt ofpayments and any other personal information collected in the course ofcompleting a transaction.

2.3 We also collect information about the way our customersuse our service. This includes information about: service usage, responses tooffers or promotions made by us or our affiliates , inquiries and complaints.

2.4 If, in any case, you provide personal information ofthird parties to us, you must inform the third party about our privacy policyand your provision of their personal information to us. This may include, foragents and service providers, where you provide information about employees orthe individual contact on a business account.

2.5 Our Platform may contain links to third party websites.They may have their own privacy policies and we are not responsible for theirtreatment of your personal information.

2.6 Location data may be collected and used in accordancewith this privacy policy from the platform or associated apps.

Use of personal information

3.1 We collect, hold and use your personal information tosell and promote our goods and services to you, to improve the range of ourofferings, maintain and develop our business systems and to assist inresponding to your feedback or enquiries. We also collect, hold and use yourpersonal information to manage and administer the products and services weprovide.

3.2 We disclose personal information we collect for purposeswhich are incidental to the sale and promotion of our goods and services toyou. For example, we may disclose your personal information to serviceproviders who assist us in our day-to-day business operations.

3.3 We may collect, hold, use and disclose your personalinformation for other purposes which are within reasonable expectations orpermitted or required by law.

3.4 From time to time our Platform may generate automatedemails to users, or users may message each other through the Platform. Messagessent by or through the Platform are treated as part of the Platform for thepurposes of this Privacy Policy and our Terms. You may at any time opt-out ofreceiving marketing material by contacting us or by following the unsubscribeinstructions on any marketing communication you receive from us. You acceptthat on receipt of your instructions to opt-out of receiving marketingmaterial, removal from any marketing distribution lists may take severalbusiness days following the date of your request.

3.5 Your personal information may be provided to thirdparties that provide services to us, including companies providing servicesrelating to our Platform, delivery of email to you, payment gateway, logisticsand technology support, wholesale suppliers, information storage suppliers, andtechnicians who assist us with resolving faults. This may require providingyour information to third parties located, and storing your information,outside Australia.

3.6 When no longer required by us, unless required by law toretain it, reasonable steps will be taken by us to destroy or de-identify yourpersonal information in a secure manner.

3.7 If you do not provide your personal information to us,we may be unable to provide our Service to you, or to deal with you if you areor represent a service provider or other business.

3.8 We will take all reasonable steps to protect yourpersonal information, and you will be able to access the part of your personalinformation that is held on the Platform at any time (subject to serviceoutages) to keep it updated.

3.9 Although we try to create a secure environment bylimiting access to the Platform and our systems to legitimate users, we cannotguarantee that unauthorised parties will not gain access. To the extentpermitted by law, we exclude any liability arising from any unauthorised accessto your personal information.Accessing your personal information

4.1 You have a right to access and/or correct your personalinformation, subject to exceptions allowed by law. If you would like to do so,you may do so in writing by contacting us at support@bricksandagent.com. Wereserve the right to charge a reasonable fee for searching for, and providingaccess to, your information on a per-request basis. We may require reasonableproof of your identity before providing access to, or correcting, information.

Cookies and data

5.1 In order to improve your experience on our Platform andfor the purposes of marketing and remarketing our services on other websitesyou may visit, we may use cookies or similar functionality. Third partyvendors, including Google, show our marketing material on websites across theInternet, and use cookies to serve ads to you based on your past visits to ourPlatform. You can opt out of Google's use of cookies by visiting Google's AdsSettings. Alternatively, you can opt out of a third-party vendor's use ofcookies by visiting the Network Advertising Initiative opt out page. You maydisable the use of cookies via your internet browser’s settings, but this mayremove some functionality within our Platform.

5.2 Our Platform uses Google Analytics, a website servicethat enables the tracking of user analytics including but not limited tobrowser information, operating system information, pages viewed while browsingthe Platform, website session times and referring website addresses, andenables us to help understand website traffic and usage. Information about youregarding your web usage behaviour is held by Google and is subject to itsprivacy policy which can be viewed here: https://policies.google.com/privacy.Information about privacy issues relating to Google Analytics can be foundhere: https://policies.google.com/privacy

5.3 We may also use the Google Ads service to enableremarketing services, and Google UserID, demographic and interest reports.Information about you regarding your web usage behaviour is held by Google.Information from Google’s UserID service may be connected to other data that wehold about you.

5.4 Our Platform may also use Facebook pixels for conversiontracking and custom audiences, in accordance with Facebook’s terms which can beviewed here https://www.facebook.com/policy.php

Changes to this privacy policy

6.1 To keep this information current and accurate, wereserve the right to make amendments to this privacy policy at any time.Changes to the privacy policy will be notified by the publication of an updatedversion on the Website. Your continued access to the Platform following anupdate to the privacy policy represents your consent to these changes.

Contact details

7.1 If you have any enquiries about this privacy policy,contact us at Privacy Officer – support@bricksandagent.com

7.2 In this privacy policy, “we”, “us” or “our” means VendorCompare Pty Ltd ABN 83 616 471 768 trading as Key Automate.
Rental Heroes Pty Ltd (ACN 628 193 742) is committed to providing quality services to you and this policy outlines our ongoing obligations to you inrespect of how we manage all users’ Personal Information.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.

This Personal Information is obtained in many ways including data extracts, chatbots, email, correspondence, Rental Heroes channels (including Facebook Messenger and SMS) and from third parties.

The purpose for which we collect personal information is to provide you with the best service experience possible and for our internal business purposes that form part of normal business practices.

Rental Heroes does not sell or trade any Personal Information of its customers and users to any third parties.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting theinformation and how we plan to use it.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Use and Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.

Personal information that Users provide is collected, held, used and disclosed by Rental Heroes only to provide, support and improve the Services.

In providing the Services, Rental Heroes may, from time to time in connection with the Services, disclose a user’s personal information to our third party service providers (who provide us with necessary software, networking, connectivity, functionality, storage and related technology required to provide the Services).

We will generally hold personal information as electronic records within the Amazon Web Services (AWS) Platform. AWS best practice compliance standards, regulatory and certifications can be found here: https://aws.amazon.com/rds/features/security/

Security of Personal Information

Your personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

Once we no longer need the personal information, subject to any legal requirement, we will take such steps as are reasonable in the circumstances to destroy the information or ensure that the information is de-identified.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Rental Heroes Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.Policy UpdatesThis Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us using the link below.

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