Efficiency improved
As a direct result of moving from the inbox to Bricks and Agent, Maria and the management team can visualise from the dashboard all facets of maintenance at their agency, which was never an option before.
Support was always something at the forefront of Maria’s mind as with any new application, support is critical to the success or failure of a new application.
“The support from Bricks and Agent team has been amazing. They touch base with me, if not weekly, a couple of times a week and have also taken the time to speak to each individual Property Manager because everyone is wired differently and has different ways of learning.” In 2021, data is one of the most important commodities for a property management business to gain insights and competitive advantages on various aspects of their business.
“The business insights really won our business over. I have implemented a number of software programs and by far the insights provided from Bricks+ Agents are the best I have seen. Through business insights, management is no longer left in the dark - there’s visibility in terms of performance regarding our team and our trades. I have noticed some trades that are top performers and there are other ones which have lagged a bit and they quite surprised that we now see this.”
“It is about finding that happy medium. I think landlords are appreciating that invoices have been paid on the month that the work was completed, especially when tax time comes. Owners previously were getting an invoice that was in some cases three or four months old, through no fault of the property manager as some trades were slow to invoice or missed invoices due to no system able to offer assistance.” “The platform has encouraged all parties to speed up the process because it's really a chain of command, you've got the tradesperson, you've got the property manager, you’ve got the tenant and then you've got the owner, so we really have to be efficient on all levels,” Maria says
“Efficiency has also improved. The platform has made work orders more detailed which means reporting of the repairs is much more concise. Our accounts team are enjoying it because they no longer have to complete any additional work with the trade invoices and fewer mistakes are being made - as a result, we have been able to reduce our offshore headcount.”