Belle Property Parramatta

Before implementing the software, our company faced challenges in managing maintenance requests. The absence of a centralised system meant that maintenance requests were difficult to track, leading to gaps in service and unresolved issues. This lack of visibility affected departmental communication, especially when team members were away, complicating the resolution of ongoing maintenance problems.

The inefficient process not only delayed repairs but also negatively impacted tenant satisfaction and overall operational efficiency. Previous attempts to address these issues with basic digital tools failed to provide a comprehensive solution and did not integrate seamlessly with our existing workflows, leaving us without an effective means of managing maintenance requests and historical data.

To address these challenges, our company implemented Proptech Labs software, which provided a comprehensive solution for managing maintenance requests across the entire business. The software1s features allowed us to easily view all maintenance activities, not just those assigned to individual property managers. We could efficiently assign tradespeople to specific issues, monitor progress in real time, and add notes and updates to keep everyone informed.

The implementation process was straightforward, with the software being user-friendly and easy to set up. Training new staff was significantly improved compared to our previous system, ensuring a smooth transition and quick adoption across the team.

Additionally, Proptech Labs integrated seamlessly with our existing property management system, Property Tree. This integration allowed us to access tenant details, property owners, and tradespeople all in one place.

We could filter requests by property or across the entire portfolio, choose specific recipients for communications, and even notify tenants when a job was closed.

This level of customisation streamlined our operations and enhanced communication.

Key stakeholders involved in this process included property managers, tradespeople, tenants, and property owners, all of whom benefited from the increased transparency and efficiency brought about by the new system. Overall, Proptech Labs has transformed our maintenance management approach, significantly improving our operational workflow.

Since adopting Proptech Labs software, our company has experienced significant improvements in maintenance management processes. Key benefits include:

1. Increased Efficiency: We've seen a remarkable reduction in response time for maintenance requests, leading to faster resolutions and enhanced operational efficiency.

2. Improved Customer Service: Tenant satisfaction has noticeably increased, with feedback indicating appreciation for quicker service and the ability to view their maintenance history without needing to re-explain issues.

3. Streamlined Communication: Property managers and landlords can now quickly accept or decline maintenance requests with just a click, eliminating the need for lengthy emails or phone calls, which has significantly streamlined the entire process

4. Enhanced Tracking and Management: The software has greatly improved our ability to track and manage maintenance tasks. This has led to better resource allocation and planning, ensuring tradespeople are utilised effectively.